Sales and Refunds

Effective Date : June 23, 2026

RETURNS
To the fullest extent permitted by applicable laws, because prints are produced specially for you on a made-to-order basis and according to your specifications, they cannot be returned, refunded or exchanged due to a mere change of mind. More specifically, for consumers located in the European Union, the right of withdrawal provided under applicable laws does not apply to these products to the extent that they constitute goods made to the consumer’s specifications or clearly personalised. For greater certainty, this limitation does not affect any rights you may otherwise have under applicable laws, including in the case of a non-conforming, defective or damaged product. In addition, we do not accept changes to or cancellations of orders more than 24 hours after the order has been confirmed.
If upon receiving the prints or framed prints you find them damaged by the courier company, first you have 48 h to notify us of it by email info@frappier.art. From that moment on, you have 72 h to document the damage with pictures of the packaging and prints or framed prints. Send them to info@frappier.art with the order number. frappier.art will then initiate a review process of the incident. We allow ourselves 31 consecutive days to decide if we repair or replace them or not at our discretion. Please note that frappier.art will not replace any prints framed that have been hung before the pictures of their damage have been taken.