Privacy Policy

Last updated : February 10, 2025

This Privacy Policy explains how frappier.art (the "Site", "we", "us" or "our") collects, uses and discloses your Personal Information (as defined below) when you visit, use our services or make a purchase from or otherwise communicate with us about the Site (together, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a visitor to the Site or any other person whose Personal Information we have collected in accordance with this Privacy Policy.

For the purposes of this Privacy Policy, "Personal Information" means any information about an identifiable individual, including any information that directly or indirectly identifies that individual.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law to keep you informed, when required.

How we collect and use your Personal Information

To provide the Services, we collect Personal Information about you from a variety of sources, as described below. Personal Information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use Personal Information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligation, to enforce the applicable terms of service and to protect or defend the Services, our rights and the rights of our users or others.

Personal Information we collect

The types of Personal Information we obtain about you depends on how you interact with our Site and use our Services. The following sections describe the specific categories and types of Personal Information we collect.

Personal Information we collect directly from you

The information you submit to us directly via our Services may include:

Contact details including your name, telephone number and email.
Order information including your name, billing address, shipping address, payment confirmation, email and telephone number.
Customer service information including information you choose to include in your communications with us, for example when you send a message via the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, web beacons and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, in particular from suppliers and service providers who may collect information on our behalf, such as :

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account information, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, in order to fulfil our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third party libraries and Cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Website and Third Party Links.

How we use your Personal Information

Provision of the Services. We use your Personal Information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating any returns and exchanges and other features and functionality relating to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will treat your information as described in its own privacy policy and consumer privacy policy, which we encourage you to review.
Marketing and advertising. We may use your Personal Information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or regular post, and to show you advertisements for products or services. This may include using your Personal Information to better tailor the Services and advertising on our Site.
Security and fraud prevention. We use your Personal Information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password or other access information. If you believe that your account has been compromised, please contact us immediately.
Communicating with you and improving the Services. We use your Personal Information to provide you with customer service and to improve our Services. This is in our legitimate interest to ensure our responsiveness, to provide you with efficient services and to maintain our business relationship with you.

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with the operation of our shop with Shopify, go to https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand how users interact with the Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please keep in mind that deleting or blocking Cookies may adversely affect your user experience and cause some Services, including certain features and functionality, to malfunction or become unavailable. In addition, blocking Cookies may not completely prevent the manner in which we share information with third parties.

How we disclose Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for contractual performance, legitimate purposes and other reasons subject to this Privacy Policy. These may include:

Suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping).
Business and marketing partners to provide services and advertising to you. Our sales and marketing partners will use your Personal Information in accordance with their own privacy notices.
Where you ask us to disclose or otherwise consent to us disclosing certain information to third parties, for example to send you products or via your use of social media widgets or ID integrations, with your consent.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to comply with an order of a competent judicial authority in any jurisdiction and to comply with a legal process), to enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or third parties.
Your Personal Information may be disclosed and stored outside your province, state, territory or country of residence. Our business partners and service providers may be located in Canada or other countries. Please be aware that we have contractual agreements with these third parties and suppliers to ensure that your Personal Information is treated in accordance with the laws applicable to us. Where applicable, we conduct Privacy Impact Assessments prior to any transfer of Personal Information to another jurisdiction, for example outside Quebec.

Websites and Third Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions of use. We do not guarantee and are not responsible for the confidentiality or security of these sites, including the accuracy, completeness or reliability of information found on these sites. The fact that we include such links does not, in itself, imply an endorsement of the content of such platforms or of their owners or operators, except in the situations set out in the Services.

Personal Information about children

The Services are not intended for use by children, and we do not knowingly collect Personal Information from children under the age of 14. If you are the parent or guardian of a child who has provided us with Personal Information, you may contact us using the contact details set out below to request its deletion.

Security and storage of your Personal Information

We have put in place technical, administrative and physical security measures to protect you against the loss, unauthorised access, destruction, misuse, alteration and improper disclosure of your Personal Information. These measures vary depending on the sensitivity of the Personal Information in our possession. Please note that no security measure is perfect or inviolable and that we cannot guarantee "absolute security". We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

We will retain your Personal Information only for as long as is necessary to fulfil the purposes for which it was collected, in accordance with our internal document retention policies, to comply with applicable legal, tax or regulatory requirements. After the specified retention period, any relevant Personal Information we hold will be destroyed, deleted or anonymized.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your Personal Information. However, these rights are not absolute and may only apply in certain circumstances, and we may in some cases refuse your request as permitted by law.

Right of access : You may have the right to request access to Personal Information we hold about you, including details of how we use and share your information.
Right of correction: You may have the right to request that we correct the Personal information that we keep about you.
Right of portability: You may have the right to receive a copy of the Personal Information we hold about you in a structured, commonly used and machine-readable format.
Withdrawal of consent : At any time, if we have collected and processed your Personal Information with your consent.
Managing communication preferences: We may send you promotional emails that you can opt-out of receiving at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those relating to your account or orders you have placed.
File a complaint: You may lodge a complaint with a supervisory authority for the protection of personal information, such as a privacy commissioner or the Commission d'accès à l'information.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We may need to collect information from you to verify your identity, such as your email address or account information, before giving a substantive response to the request. We will respond to your request as quickly as possible, as required by applicable law.

Complaint

If you have a complaint about the way we handle your Personal Information, please contact us using the contact details provided below. You are also entitled by law to make a complaint to a privacy commissioner or other competent supervisory authority for the protection of Personal Information.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact our Privacy Officer at info@frappier.art.